Monthly Archives: March 2013

5 things Hotmail forgot about change management strategy

I opened my Hotmail account yesterday morning and discovered they had switched to Outlook. It wouldn’t have been a problem except I was unable to open any of the emails that were there. Hotmail forgot most of the basics of … Continue reading

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Measure everything or measure what matters?

It is a beautiful Saturday, with Chamber of Commerce weather. There is a light breeze, scattered high clouds and the kind of sun that warms you slowly. On this day I have accumulated all of the materials and plans for … Continue reading

Posted in Performance Metrics, Uncategorized | Tagged , | Leave a comment